Cotton & Steam
All orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Orders placed after 12:00 PM EST may be processed the following business day. During peak seasons or promotional periods, processing may take an additional 1-2 days.
Once your order ships, you will receive a confirmation email with tracking information.
We offer the following shipping options for orders within the United States:
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5-7 Business Days | $7.95 |
| Expedited Shipping | 3-5 Business Days | $14.95 |
| Express Shipping | 1-2 Business Days | $24.95 |
Cotton & Steam is pleased to ship our luxury Turkish textiles worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
Once your order ships, you will receive an email with your tracking number and a link to track your package. You can also track your order by logging into your account on our website.
Please allow 24-48 hours for tracking information to update after receiving your shipping confirmation.
We want you to be completely delighted with your Cotton & Steam purchase. If for any reason you are not satisfied, we offer a hassle-free return policy within 30 days of delivery.
To be eligible for a return, items must meet the following conditions:
Starting a return is simple. Please follow these steps:
Email us at support@cottonandsteam.com with your order number and reason for return. We'll respond within 24-48 hours with return authorization.
Carefully repack items in their original packaging or a secure box. Include the return authorization and original packing slip.
Send your package using a trackable shipping method to the address provided in your return authorization email.
Once we receive and inspect your return, we'll process your refund within 5-10 business days to your original payment method.
We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot be responsible for items lost or damaged in transit.
Need a different size or color? We're happy to help with exchanges. Simply note in your return request that you'd like an exchange and specify the item you'd prefer. We'll reserve your new item and ship it as soon as we receive your return.
Exchanges are subject to availability. If your requested item is unavailable, we will issue a full refund instead.
We take great pride in the quality of our products. If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
We will arrange for a replacement or full refund, including return shipping costs, at no charge to you.
Once your return is received and inspected, we will send you an email notification confirming receipt. Approved refunds will be processed within 5-10 business days.
